Support tickets allow you to communicate with our Support team regarding any issues you may have with your website, or any queries you have regarding our services. You can access your Support tickets through the Client Area. First, login to the Client Area. Next, navigate to Support > Tickets. You’ll now see your ticket history […]
How To Unblock Your IP Address In The Client Area
From time to time you may end up getting blocked on the firewall of a cPanel server for your hosting plan. If this happens you’ll see a message informing you of the firewall block when you attempt to visit your website or the server. You can unblock your own IP address in the Client Area […]
How Can I Downgrade My Hosting Plan?
If you’re finding that you need to scale back your business, or you require less resources in your hosting plan, it may be time to downgrade. First, login to the Client Area here. Once logged in, go to Services > My Services, and select the hosting plan you wish to upgrade. Next, click Upgrade/Downgrade underneath Actions […]
How to Set Up a Direct Debit on Your Billing Account
Setting up a direct debit allows you to automatically pay your hosting invoices and take the worry out of your billing. Direct Debits are handled with the GoCardless system. First, login to the Client Area. Next, navigate to Billing > Manage Direct Debit (GoCardless). You’ll now be taken to the Direct Debit management page where […]
How to Add Funds to your Billing Account
You may want to add funds to your account if you’re using temporary debit/credit cards, or if you don’t want to worry about adding payment cards at a later date. The Client Area allows for this in just a few clicks. First, login to the Client Area. Next, navigate to Billing > Add Funds. You’ll […]
How Can I Get a Refund?
At UKHost4u we want to make it as easy as possible to get your money back if you’re unhappy with our products or the service you’ve received. That’s why we offer a 30-day money back guarantee on all of our hosting plans! If you’d like to request a refund, please submit an Accounts ticket here. […]