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How to Access your Support Tickets in the Client Area

Support tickets allow you to communicate with our Support team regarding any issues you may have with your website, or any queries you have regarding our services. You can access your Support tickets through the Client Area.

First, login to the Client Area.

Next, navigate to Support > Tickets.

support tickets option in Client Area

You’ll now see your ticket history for any previous support tickets you have submitted.

Opening a new support ticket

You can open a new support ticket by scroll down and clicking Submit Ticket.

submit a ticket option in Client Area

Then select the department you would like to send your support ticket to.

support ticket department selection screen in Client Area

Now just enter the details for your support ticket to be submitted. Remember, the more information, the better!

submitting a ticket form in the Client Area

Finally click Submit to finish submitting your support ticket!

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