If you’re finding that you need to scale back your business, or you require less resources in your hosting plan, it may be time to downgrade. First, login to the Client Area here. Once logged in, go to Services > My Services, and select the hosting plan you wish to upgrade. Next, click Upgrade/Downgrade underneath Actions […]
How to Set Up a Direct Debit on Your Billing Account
Setting up a direct debit allows you to automatically pay your hosting invoices and take the worry out of your billing. Direct Debits are handled with the GoCardless system. First, login to the Client Area. Next, navigate to Billing > Manage Direct Debit (GoCardless). You’ll now be taken to the Direct Debit management page where […]
How to Add Funds to your Billing Account
You may want to add funds to your account if you’re using temporary debit/credit cards, or if you don’t want to worry about adding payment cards at a later date. The Client Area allows for this in just a few clicks. First, login to the Client Area. Next, navigate to Billing > Add Funds. You’ll […]
How Can I Set Automatic Renewal for My Domain Name?
Setting automatic renewal for your domain name ensures that it will automatically be renewed as long as you have a valid payment method saved on your account. This feature can save you the trouble of manually paying invoices, which you might forget about, thus preventing any potential lapse in your domain ownership. Follow these steps […]
How Long Will My Cancellation Take to Process?
Cancellations can be made at any time for any hosting plan you may have with us through the Client Area. Unsure of how to make a cancellation request? Click here. When requesting a cancellation, you can choose between two cancellation types. Immediate: This type of cancellation will submit a request to instantly cancel your hosting […]
How Can I Check My Invoices?
Invoices can be viewed and paid through the Client Area. First, login to the Client Area. Next, navigate to Billing > My Invoices. You’ll now be presented with a list of your invoices. To view or pay the invoice, just click the invoice in question.
