Why you should choose a hosted VOIP system
VOIP (Voice Over Internet Protocol) has emerged as the go-to choice for anyone looking to set up a feature-rich, reliable phone system at a fraction of the cost. Hosted VOIP phone systems allow businesses and organizations to set up their own private or public-facing phone network quickly, easily, and cost-effectively.
Transmitting voice over data packets has been around for decades. However, it has traditionally been difficult or inconvenient to set up a VOIP system in an office or home environment. PSTN (Public Switched Telephone Network) lines have long been the norm for big businesses and individuals alike, but this method of communication comes with many drawbacks that most VOIP systems aim to resolve.
Benefits of Hosted VOIP Systems
1. Cost Savings on Hardware and Maintenance
One of the key benefits of a hosted IP PBX system is that you don’t need to worry about the cost of additional hardware to host it on-premise. Using a provider’s equipment means you don’t need to spend money maintaining and installing the hardware, as well as any bills associated with accommodating the hardware.
Making and receiving calls over an IP PBX system has always been much cheaper than traditional phone calls. Prices vary by SIP provider but can be as low as 60-80% of the cost of a normal phone call. UK call rates can typically be found as low as 1 pence per minute! With a hosted VOIP system, the running costs are a fraction of what you would pay for a PSTN phone line.
2. Enhanced Mobility
Using an IP PBX allows unrestricted mobility for your communications. With an abundance of smartphone and desktop apps, it’s never been easier to keep in touch on the go. Forget data bills from your telecom provider – as long as you have an internet connection, you can take advantage of all the features of a VOIP system. This is incredibly useful for businesses where team members need to travel or work remotely.
3. Scalability
With a hosted PBX system, scaling up your system can be done in seconds. Configuring new users is quick and easy, with automatic phone provisioning, you just need to send a welcome email to the new users. Extensions can be added at the click of a button, and more communication channels can be added or removed as needed.
4. Increased Reliability and Quality
The technology behind VOIP systems has allowed many well-known organizations to improve their communications and increase the reliability and quality of their telephone service. From health services such as the NHS to banks and hotels, telephone communication is a fundamental part of the workplace. A VOIP system therefore has a place in any work environment.
5. Connectivity and Flexibility
As long as you have an internet connection, you can contact anyone in your company or organization. Without the restrictions of physical phone lines, you can be available anytime, anywhere. All the functions of a standard telephone can be used over a mobile data or WiFi connection, as well as advanced features such as conference calls or multiple lines.
Connectivity is incredibly important for companies or organizations that operate in remote offices or different geographical locations. It’s no longer a requirement to be in the same conference or meeting room with a VOIP system, which in turn helps boost productivity in your business.
6. Direct Inward Dialing (DID)
IP PBX systems have the option to choose a Direct Inward Dialing number (DID). This is the same as a normal phone number in the sense that users on regular phone lines or mobile connections can reach you the same way they would call any number. Having a DID allows people to contact you through your mobile device or desktop client as if they were calling a physical number.
A 3CX-based IP PBX system offers a comprehensive suite of features designed to streamline communication and enhance productivity. Here are some of the standout features:
1. Easy Installation and Configuration
- The web-based management console allows for quick and straightforward installation and configuration, making setup a breeze even for those with minimal technical expertise.
2. Self-Service User Portal
- The self-service user portal empowers users to manage their own configurations, reducing the need for IT support and enhancing user autonomy.
3. Unified Messaging
- Receive voice mail and fax messages directly via email, ensuring you never miss an important message and can access your communications from anywhere.
4. Auto-Attendant/Digital Receptionist
- The auto-attendant feature helps manage incoming calls efficiently, directing callers to the appropriate department or individual without the need for a live receptionist.
5. Advanced Call Forwarding
- Set up call forwarding rules based on caller ID, ensuring important calls are never missed and are routed to the right person or department automatically.
6. Call Queuing
- Manage high call volumes effectively with call queuing, keeping callers on the line until an agent is available to assist them.
7. Call Conferencing
- Facilitate seamless collaboration with call conferencing capabilities, allowing multiple parties to join a single call for meetings or discussions.
8. Software-Based Clients for Windows and Mac
- Use software-based clients for Windows and Mac to manage calls and communications directly from your desktop, providing flexibility and ease of use.
Conclusion
VOIP systems come with an abundance of useful features, making them an attractive option for upgrading your existing communications system. The money you will save on call rates, installation, and maintenance alone makes VOIP systems a very attractive option for anyone looking to upgrade their existing communications system.
For more information about VOIP systems and to explore the best solutions for your business, check out our VPS hosting packages and our comprehensive guide on Elastic VPS.
If you have any questions or need further assistance, feel free to contact our support team today!
