Do I need a license with my VOIP package?

A license is needed for all 3CX plans, however a free license is included with the 3CX Standard plan for a 1 year term. After this time, you can purchase 3CX licenses from one of their partner providers. For more information, please visit the 3CX website.

Do you provide support for VOIP plans?

Yes, we provide 24/7 free technical support for VOIP plans, as well as free setup. Our Advanced Certified 3CX engineers are always on standby.

What is a PBX?

A PBX (Private Branch Exchange) is a private telephone network typically used within a company or organization, which lets users communicate internally as well as externally (with the outside world). It also allows for incoming calls and often many extra features such as call queues and logging. A PBX works with a SIP Trunk to […]

What is a SIP Trunk?

SIP Trunking is a method of voice communication over IP based on the Session Initiation Protocol (SIP). A SIP Trunk can be compared to a telephone line in terms of functionality, and it allows VOIP providers to connect one or more channels to the customer’s PBX. SIP Trunks are essentially direct connections between your organization’s […]

Do I need to modify my e-mail settings?

Your e-mail details will remain exactly the same. The only thing you’ll need to change are your MX Records – it’s what mail servers check to see what server it needs to send your e-mail to. By default, your MX record will be set to the same server that hosts your website. Therefore, when you […]

Are there any minimum contracts?

Not at all. All of our SpamExperts subscriptions are available on various payment cycles – simply choose the one that’s right for you. As well as a 30 day money back guarantee, you have the flexibility to change or cancel your SpamExperts subscription at any time. You can always upgrade or downgrade your package as […]

How does SpamExperts work?

With SpamExperts, our cluster becomes the server that handles your incoming e-mail. As we receive incoming e-mail destined for your inbox, our intelligent cluster scans it first. If there are no problems with the e-mail, it is immediately forwarded to your inbox. It’s that simple!

How long does SpamExperts take to set up?

SpamExperts can be configured in just seconds – as soon as you’ve ordered your desired plan, your spam protection will be automatically configured on your chosen domain(s).